RETURN POLICY & INSTRUCTIONS
We get it, things don't always work out! We're here to help get it right! Please carefully review our Return or Exchange Policy and Instructions below before sending your item back.
Feel free to email firstname.lastname@example.org with any questions.
Please note that an exchange is only for the exact same item in a different size. Be aware that our items often sell out very quickly!
- Exchanges must be made within 30 days of the original purchase date.
- The item you are returning must meet all of the return guidelines below.
- Please place a new order for the correct size of the same exact item.
- Ship your return item back to us including your new order number for the exchange inside your return, and we will process a full refund once we receive the returned item.
- If we are currently sold out of the size you need, we are unable to process an exchange and you should refer to the Return instructions.
- All Basics, Leggings, Accessories, Bras, Swimsuits, and Final Sale items (anything ending in .99) are not eligible for return or exchange. Items discounted 40% or greater will also be considered Final Sale. No exceptions.
- All returns must be received within 30 days of the original purchase date.
- Unworn, unwashed, unaltered items may be returned as long as the original tags are attached.
- Items can be returned for an electronic store credit for the full purchase price. A refund to the original form of payment may be requested, however a refund is processed with a 10% restocking fee.
- Shoes must be in the original box and shipped back in an exterior, protective shipping box.
- If items are returned appearing worn, with makeup, deodorant or animal hair on them, smelling of cigarette smoke or fragrances, damaged, tags not attached, received beyond 30 days from the order date or that are Final Sale, they will not be accepted. We will contact you to pay to ship them back to you or we will donate them to charity after 30 days.
- All Black Friday orders are marked Final Sale and are not eligible for Return or Exchange.
- All shipping costs are non-refundable as they are paid to a 3rd party.
Shipping back your order:
While we always provide free shipping to you, we do not provide return shipping labels. You will be responsible to pay any shipping charges required to send the items back to us. While we have no preference as to which carrier you choose, USPS is generally the most cost effective.
- Please ship returns to: 2202 S Figueroa St unit 613 Los Angeles, CA 90007
- We don’t require a Return Authorization, but please include your original packing slip inside your return, or you can print off your order confirmation email to place inside.
- If you would prefer a refund (less the 10% restocking fee) instead of store credit, please make sure to let us know inside your return.
- We are not responsible for any returns that may be lost or damaged in transit. You may choose to purchase insurance on your return package and record your tracking number.
- All returns will be processed within 1-5 business days after receipt. You will receive an email confirmation with either your store credit or refund information once we have processed it.
- Refunds can take between 3-5 business days to clear back into your account, depending on your banking institution.
Upon receipt, please inspect your order immediately.
- If you believe you have received DEFECTIVE merchandise, you must contact us within 3 days at email@example.com so we may address the issue.
- We cannot make exceptions once you have had the merchandise in your care for a longer period, have removed the tags, washed it or worn it.
- We inspect every single item that comes through our warehouse to try to avoid such issues wherever possible.
We photograph each item and do our very best to display accurate colors, measurements, and patterns. Items with slight variances will not be considered defective, as each item may be a bit unique in pattern placement or colors.